Hello it has been a busy weekend implementing strategies that I learned at the Digital Life Convention last Sunday. I have a great service to offer you at no charge (I am big on free services) This is a great service called OOVOO I will use this service to personalize my tech sessions with you. It is simple you need webcam and a headset/mic and I can walk you through steps to lets say unlock the Iphone or upload ringtones and guide you through tutorials. Try it